Terms & Conditions

Welcome to Energy Certs (https://energycerts.co.uk/). By accessing and using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Definitions

  • “Company,” “We,” “Us,” “Our” refers to Energy Certs.
  • “User,” “You,” “Your” refers to any individual or entity using our website or services.
  • “Services” refers to Energy Performance Certificate (EPC) assessments and related services provided by Energy Certs.

2. Use of Services

  • Our services are available to property owners, landlords, and authorized agents requiring an EPC assessment.
  • By using our services, you confirm that you are legally eligible to request an EPC for the property in question.
  • You agree to provide accurate and complete information when booking an EPC assessment.

3. Booking and Payment

  • All EPC bookings must be made through our website or via direct contact with our team.
  • Payment is required in full before the assessment is carried out.
  • Prices vary based on property type and location and are subject to change without prior notice.

4. Cancellations and Refunds

  • You may cancel or reschedule your booking at least 24 hours before the scheduled assessment time.
  • Cancellations made within 24 hours of the appointment may be subject to a cancellation fee.
  • Refunds will be processed based on the circumstances and at our discretion.

5. EPC Assessments and Reports

  • Our assessors will conduct EPC evaluations in compliance with UK regulations.
  • Once the assessment is complete, the EPC report will be available for download within 24 hours.
  • We do not guarantee specific energy ratings, as they depend on the property’s condition and efficiency.

6. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.
  • We are not responsible for errors or inaccuracies in EPC reports caused by incorrect information provided by the user.
  • Our liability, if any, shall not exceed the total amount paid for the EPC service.

7. Intellectual Property

  • All content on our website, including text, graphics, logos, and images, is the property of Energy Certs and protected under copyright laws.
  • You may not reproduce, distribute, or use our content without prior written permission.

8. Third-Party Links

  • Our website may contain links to third-party websites for informational purposes.
  • We do not endorse or take responsibility for the content, privacy policies, or practices of third-party websites.

9. Privacy Policy

  • Your use of our services is also governed by our Privacy Policy, which can be found here.

10. Changes to Terms and Conditions

  • We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
  • Any changes will be effective immediately upon posting on this page.

11. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
  • Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

Energy Certs
Website: https://energycerts.co.uk/
Email: info@energycerts.co.uk
Phone: 0753 838 3987