At Energy Certs (https://energycerts.co.uk/), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our Energy Performance Certificate (EPC) services.
1. Information We Collect
We may collect and process the following information:
- Personal Information: Name, email address, phone number, and property details when you request a quote or book an EPC assessment.
- Payment Information: If you make a purchase, we collect payment details through a secure third-party payment processor.
- Usage Data: Information on how you interact with our website, including IP address, browser type, pages visited, and referring URLs.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and manage our EPC certification services.
- To process payments and send confirmations.
- To communicate with you regarding your inquiries, bookings, and updates.
- To improve our website, services, and customer experience.
- To comply with legal obligations and enforce our terms of service.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share it with:
- Service Providers: Third-party assessors who conduct EPC assessments.
- Legal Compliance: Authorities if required by law.
- Business Transfers: In case of a merger, sale, or asset transfer, your data may be part of the transaction.
4. Data Security
We implement security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies to enhance user experience, analyze website traffic, and personalize content. You can manage cookie preferences in your browser settings.
6. Your Rights
Depending on your location, you may have the following rights regarding your data:
- Access, update, or delete your personal information.
- Opt out of marketing communications.
- Restrict or object to data processing in certain cases.
To exercise your rights, contact us at info@energycerts.co.uk
7. Third-Party Links
Our website may contain links to third-party websites, including the UK government’s official EPC database (Find Your EPC). We are not responsible for their privacy policies or practices.
8. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at: Energy Certs
Website: https://energycerts.co.uk/
Email: info@energycerts.co.uk
Phone:0753 838 3987